FAQ

Important facts about trimming your wick

Trimming your wicks will prevent your candle from tunneling and releasing excess soot. If you keep wicks too long, they will melt the wax faster causing the glass to overheat. Remember to trim your wick before each burn. A trimmed wick helps your candle to burn more evenly, ensures safe flame height, and prolongs burn times.

Benefits of Soy Wax Blends

Soy wax blends is also known as para-soy a blend of paraffin wax and soy wax, with great benefits. This blend will have your candles emitting strong scented candles. Be confident that you will be getting non-toxic and a clean burn.

Benefits of Virgin Coconut Soy Wax

This is a vegan blend of natural soy, coconut oil and paraffin. It does offer a luxury look, from its white creamy finish. Most importantly enjoy a great hot throw while burning. A renewable, and friendly to the environment wax. 

Avoiding Tunneling

This can be avoided by not blowing out your candle before it reaches full melt pool, as it can make a tunnel right down the center of the candle(this creates what's known as a memory ring. Try for your first burn avoiding lighting your candle for short periods of time. On the other hand, never burn your candle for more than 4 hours at a time, and let it cool for at least 1 or 2 hours before relighting. This will prevent tunneling during future burns.

Avoiding Mushrooming 

Mushrooming is the small amount of carbon buildup at the top of a wick as it burns. Where the flame consumes more wax than it can burn. It is a common occurrence. However, if you experience "mushrooming" with your candle, we recommend trimming the carbon buildup off  the wick approximately 1/4 inch  between burnings. 

Do Not burn your candle for more than 4 hours at a time

This can cause the glass or tin to overheat which may lead to it shattering. Prevent soot from being released by keeping wicks trimmed, approximately 1/4 inch before each use. 

  My candle is turning yellow while burning

Yellowing in candles is completely normal, especially with candles that contain vanilla content fragrance oils. Not to worry, your candle is perfectly fine!  

Shake and spray - your air and linen room spray

Shake your air and linen room spray well before every use. The content in the bottle is biodegradable and environmentally safe. If little cloudiness occurs, give it a quick shake. It should be ready to go. Remember to store it in a cool and dry place.

Returning and or canceling your order

You have 7 days to exchange products to the store in the same condition as supplied, in their original packaging. 

However, we do not offer refunds. Canceling your orders cannot be edited once they have been processed.